Just wanted to drop a line to say thank you for such a professional way our garage door installation went. From, yourself, Cliff, to Clarry. The experience was amazing. Clarry was by himself and he was neat, efficient, friendly, knowledgeable, and installed the door in a timely manner, as were you, Taylor, & Cliff. Will certainly tell our friends & neighbors about your company.
This morning your technician Jake came to our home to examine a problem with our garage door opener. After the examination, he gave me several options and I chose to replace our old Craftsman 1/2 hp chain-driven opener with a new Liftmaster belt driven unit. Jake did an excellent job of installing the new Liftmaster unit. He cleaned up and took the old unit and parts away (which was appreciated) and the new Liftmaster is doing a good job (much quieter). Thanks for a job well done!!
I am SO happy with my new garage door. My husband sat outside just opening and closing it! Mike and Austin were so professional and approachable. They took the time to answer any questions I had. The driveway was cleaner after they left than when they arrived!
I wanted to take a moment to thank you for taking my call yesterday and helping with the issue at my own home. It was resolved quickly, almost instantly, and I wouldn't have expected anything less of you. There are specific reasons we deal with great suppliers like yourself and sometimes it goes beyond just the professional courtesy. It becomes a professional friendship and I appreciate it immensely. From moments such as this, to you thinking of us at the Xmas season. Thank you Neb - it is always appreciated and never taken for granted. I hope to have you join us for a beer one of these sunny days coming soon. Have a great weekend and all the best!
Thank you for your fast service and excellent repair job!
Nancy Coats, Orca Vista
Just wanted to say that your Keith and Tim just fixed my garage door's gear & sprocket and customer service was outstanding! Actually great customer service started when I called Taylor last Friday! She walked me through the process, quoted me a fair price and these fun guys today just put the icing on the cake. Excellent overall experience! I'd recommend you to all my friends & family any day.
I would like to thank everyone at Doorcare for the great service that we received. I would like to thank Alex, who came out and gave us an estimate for the garage doors. He was very easy to talk to and was able to explain to us the difference options regarding the garage doors, which enabled us to make the choice to go with Doorcare easier. I would like to thank you for your assistance in setting up the install date and time. As promised the installer, Jeff, showed up on the day and at the time I was told. I would also like to thank Jeff, for his professionalism in the installation of the garage doors and opener. The extra care he took to make sure that everything was aligned and installed properly was very much appreciated. I am sure he was here longer than he intended to be. The owner of Doorcare should be congratulated on putting a fine team of professionals together. Well done Doorcare.
Your company is highly recommended. Thank you for taking care and attention to detail to ensure a perfect installation of two extra-height insulated garage doors. I also love the power bolt locks and automatic remote lights that were unexpected features. Your service was timely, courteous and efficient. I wish all contractors could be as reliable.
I was so impressed by Doorcare, they came to replace my motor the same day that I called. They provided fast friendly service and a good price!
I was very impressed with the friendly, knowledgeable and professional service provided by Dave from Doorcare and would highly recommend him to others. The response time was quick and I’m pleased to now have a quiet and reliable garage door.
Thank you for your excellent service in helping Rachael & I upgrade our “sad” garage door. We are delighted with the installation in every respect and it is receiving many compliments from neighbours and occasional passers-by. Dave, your customer service in helping us choose the right product for us, your most competitive price, your timing and efficiency of the installation by Joel, and Krista’s helpfulness in orchestrating and informing – altogether we felt we got excellent value, delivered courteously by good people. Very well done to all the team – may you all have a very successful & fulfilling new year”
Today someone from your Langley office was out to our place to do some repair work to our garage doors. I would like to thank you for a wonderful job. We had received a quote from another company and they said that the doors could not be repaired but would have to be replaced. I was not convinced and so asked that Doorcare come out and take a look. When the gentleman came out he said that the doors did not need replacement but could be easily repaired. Doorcare was here today and did a great job with the repairs. Thanks for your honesty. I certainly will use you again. I work in the Insurance Industry and have had clients ask me for referrals. I will certainly pass your name along. Again, a big thanks
Diane Frew, Stephanie & Micah Rossnagel
I had one of your service experts, Don Perrin in today to replace a broken garage door opener.Your competitor last week replaced the townhouse garage doors for the building I live, and when they had completed the installation of my door, I was informed that my garage door opener was broken and that they could replace it for $800.00. They explained it was not their fault, and not a result of their installation of the new door. I then checked with my Strata Management Company and was informed that it was my responsibility to pay for a new door opener. So I contacted your company and was told you could install a new door opener for $375.00. Your installer Don Perrin arrived and after looking at the my broken door opener said he could replace a worn out part (which he informed me is quite a standard procedure and is the first thing he looks for in trouble shooting) for $150.00. He was finished in under an hour and my door opener is working perfectly. I want to thank-you for your excellent service and expert knowledge. Most of all I appreciate Don Perrin’s honesty in not trying to sell me something I didn’t need. Thanks again and I will not hesitate to refer you to others.
I’d like to thank you for such speedy service, from the first phone call requesting service, to completion of the job the day following a holiday Monday! You did a very professional job and the garage door opens so much more smoothly.
I just wanted to send a quick note to you to thank you. I am extremely happy with the new doors and openers but more importantly, I m very impressed with Door Care. It was a pleasure dealing with your company in all aspects, from Krista in the office to the 2 tech guys and yourself. I will defiantly recommend you to friends and plan on contacting you for my next project, front entry door.
I just wanted to pass on my thanks for the amazing service we got today. After discovering we had a problem there was no wait to get someone to come out to have a look. Don arrived right on time as promised and repaired our door opener quickly and efficiently. Fantastic customer service—he took the time to explain everything as he worked, make suggestions for future maintenance, and the whole job was done much more quickly than I thought possible. Don is clearly an “old pro” who knows what he’s doing and is good at dealing with the public. As a bonus, the repair also cost less than we were expecting.
We just wanted to thank DoorCare, and our installer, Rob, in particular, for a great job. Your response to our call for help when our old garage door stopped working was fast. Rob quickly determined the problem (door opener died and needed replacement), gave us a quote, came back the next day, installed the new unit and new wiring (very tidy!). Rob also gave us tips on what needed lubricating to keep things in good running order. We highly recommend DoorCare and Rob to anyone.
Marie and Vaughan
I just wanted to let you know I was very impressed with the customer service provided by the technician that met me yesterday. I think his name was Ross. He was courteous, knowledgeable, and a pleasure to speak with. I'm pleased we've chosen Doorcare. I just wanted to relay some feedback. Have a great weekend!